OK, Got It
Please let the customer support agent assisting you know that this page loaded. They can then contact our web team with the necessary information.
If you're here, then you were probably experiencing some kind of problem with our site. We'd really recommend clearing your browser cache and cookies as a first step to getting everything working right again.
What is a Cache?
Your browser's cache, (pronounced cash), is a collection of web pages stored on your hard drive or in your phone/tablet storage. The cache includes the text, images, and most other media contained on web pages that you've visited.
Having a local copy of a web page makes for quick loading on your next visit because your computer or mobile device doesn't have to download it from the internet again.
What are Cookies?
Cookies are very small text files placed on your computer by a web server when you view some sites online (not all websites place cookies). They store data about you and your preferences so that a web server doesn't have to repeatedly request this information, potentially slowing download time. Cookies can only be accessed by the server that initiated them.
Cookies are commonly used to store personal registration data like your name and address, the contents of a shopping cart, and so on. They make it easy for web servers to personalize information to fit your specific needs and preferences when you're visiting a website. Cookies do no harm to your computer.
So, Why would I want to clear them?
- Clearing your cache forces your browser to retrieve the newest copy available from the website, something that should happen automatically but sometimes doesn't.
- You may have old cookies that are in a conflicting state with the website, causing a bug or problem. Clearing them is a great way to get a "clean slate" and start from scratch.
- Another reason to clear cache and cookie data is to free up space on your hard drive. Over time, the cache can grow to a huge size; clearing it can recover some of that previously used space.
When you clear cookies the information stored by websites on your computer is removed. You’ll need to enter your login information again, and the site may initially take longer to load. Clearing your cookies will also empty your shopping cart.
How do I clear my cache and cookies?
Its easy to do, but the process varies a little depending on which browser you use:
Chrome
Firefox
-
Select the three horizontal lines in the top right corner, then select Options.
(On a Mac, Select Preferences.) - Select Privacy & Security
- In the History section, select the drop-down arrow next to Firefox will, then select Use custom settings for history
- In the Cookies and Site Data section, select Manage Data
- In the Manage Cookies and Site Data dialog box, select robertscamera.com or usedphotopro.com
- Select Remove Selected
- Select Save Changes
- In the Removing Cookies and Site Data dialog box, select OK.
To quickly clear cookies from a site in Firefox while you're on that site, click the icon next to the site's address and select Clear Cookies and Site Data.
Safari
- Select Preferences under the Safari menu
- Select the Privacy tab
- Select Manage Website Data
- Choose the relevant site and select Remove
- Select Done.
Edge
Unfortunately, Microsoft Edge doesn't let you delete cookies for an individual site, but you will be able to select the dates you want to clear, so you can keep some of your browsing history intact if you’d like.
- Go to Settings> Privacy > Clear browsing data
- Select Ctrl+Shift+Del
You can also type "edge://settings/clearbrowserdata" in your address bar to access this function.
Opera
- Select the icon next to the website name in the Address bar, then choose Cookies
- Expand the relevant website
- Select the Cookies folder to expand it
- Select the cookie you want to delete, then click Delete
- Select Done
Other Browsers, Linux etc.
Sorry, but you did this to yourself. Good news is, if you found a reason to use a different browser, then there's a decent chance you'll already know how to clear your cache and cookies.
If not, then we have every confidence you'll be able to figure it out. The browser documentation probably has you covered. Your visit to this page has also helped us locate your session in our own logs and we'll be able to access the diagnostic information we need to help you more.